Service Delivery App – Terms & Conditions

1. About this app

The Service Delivery App (“App”) is operated by SMALL ENTERPRISE COMPLIANCE AGENCY (“SECA”, “we”, “us”). It is a channel for clients to submit requests, track engagement, and receive updates related to our professional services. Company directors and authorised office-bearers may also use the Directors Handbook. For app credits and the current version number, see App About. These Terms apply only to use of the App and work together with our App Privacy Policy, general Terms of Service, and Privacy Policy where they apply.

2. Eligibility & account

You must provide accurate information when using the App. You are responsible for keeping login details secure and for all activity under your account unless you notify us promptly of unauthorized use.

3. Using the App

You agree to use the App lawfully and not to misuse it (including attempting to interfere with security, overload systems, scrape data, or impersonate others). We may restrict or suspend access if we reasonably believe these Terms are breached.

4. Service requests & delivery

Submissions through the App are requests for service, not automatic acceptance of work. Scope, timelines, and fees are confirmed as agreed separately (for example by quote, package, or written confirmation). Regulatory and third-party processing times are outside our control; we do not guarantee specific outcomes or deadlines unless explicitly agreed in writing.

5. Fees & payments

Any fees, invoices, or in-app payments are subject to the pricing and payment terms we communicate at the time. Late or failed payment may affect continuation of services.

6. Communications & notifications

We may send operational messages (for example status updates or account notices) through the App or related channels. Marketing communications will follow applicable consent rules as described in our Privacy Policy.

7. Data & privacy

How we collect and use personal information in the App is set out in our App Privacy Policy. By using the App, you acknowledge that processing may be necessary to deliver the requested services.

8. App availability & changes

The App is provided on an “as available” basis. We may update, change, or discontinue features with reasonable notice where practicable. We are not liable for interruptions caused by connectivity, device issues, or third-party services.

9. Limitation of liability

To the fullest extent allowed by South African law, SECA is not liable for indirect or consequential loss arising from use of the App, or loss of data or profits, except where such exclusion is not permitted by law. Our total liability for claims related to the App in any twelve-month period is limited to the fees you paid to us for the specific matter giving rise to the claim, or R1,000 if none apply—whichever is greater.

10. Governing law

These Terms are governed by the laws of South Africa. Disputes are subject to the exclusive jurisdiction of South African courts, after good-faith attempts to resolve the matter directly.

11. Contact

Questions about these App Terms:

Last updated: January 2026